Gemini
We Developed a Mobile App and Doubled the Number of Completed Tasks per Day
We implemented a system to enhance the efficiency of technicians at Gemini, a leader in the coffee equipment production and service industry.
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Completed Tasks
About the Company
Founded in 1996, Gemini is a leader in Ukraine’s coffee industry, offering high-quality freshly roasted coffee and comprehensive services for B2B clients, including equipment for coffee shops, maintenance services, and barista training programs.
Over the years, Gemini has grown from a small team of like-minded individuals to a large manufacturing company that brings coffee culture to life.
Industry
Coffee production and sales; coffee equipment service and maintenance
Project Duration
5 months
Main Challenges
Automating the service and maintenance of professional coffee machines by on-site technicians
Our Solutions
Developed a mobile app for service center technicians
The Problem
Lack of an efficient system for managing on-site service requests
Difficulty in managing and accessing service documents directly at the client's location
Inability to quickly identify equipment and lack of repair history
The Solution
Automation of Requests and Documentation
We developed a mobile app that allows technicians to complete necessary documentation on-site, track service requests, and automate the entire service process.
Photo Documentation and Barcodes
Implemented features for photo documentation with adjustable quality and size parameters and the ability to scan equipment barcodes for identification.
Repair History and Inventory Management
The app provides access to the repair history of each equipment element and allows technicians to view spare parts inventory and request their transfer.
Results
Before Automation
Technicians used a paper logbook to record order details and equipment status, which was time-consuming and prone to errors.
After Automation
With the app, technicians can quickly scan the coffee machine’s barcode, automatically retrieve service histories, and record the equipment's status before and after repairs, ensuring accuracy and transparency in the repair process.
Reduced Average Service Time for Coffee Machines by 62%
Decreased the average service time from 2 hours to 45 minutes.
Increased Technician Efficiency by 66%
The number of services performed per technician per day increased from 3 to 5.
Increased Customer Satisfaction by 20%
Customer satisfaction ratings for service increased from 4.0 to 4.8 (out of 5).
Reduced Access Time to Service History by 93%
The time required to access the equipment’s service history decreased from 15 minutes to 1 minute.
guarantee
of quality consultation
